订阅前必读Please Read Before Subscribing
点击「开始订阅」即表示您同意本协议的自动续费条款。订阅将在每个计费周期自动续期并扣款，直至您主动取消。
By clicking 'Start Subscription' you agree to the automatic renewal terms herein. Your subscription will auto-renew and be charged each billing cycle until you actively cancel.
第一条Article 1
订阅套餐Subscription Plans
| 套餐Plan | 价格Price | 核心权益Key Benefits |
|---|---|---|
Professional（月付） Professional (Monthly) | A$29.00/月 (inc. GST) | 基础数据访问 + 月度报告限额 + 10,000条 Agent 消息/月 Basic data access + monthly report quota + 10,000 Agent messages/month |
Professional（年付） Professional (Annual) | A$290.00/年 (inc. GST) | 同上 + 优先客服 + 节省约17% Same as above + priority support + save ~17% |
Enterprise（企业定制） Enterprise (Custom) | 联系销售 Contact Sales | 无限 Agent 消息 + API访问 + 3D模型 + 专属客户经理 Unlimited Agent messages + API access + 3D models + dedicated manager |
第二条Article 2
免费试用Free Trial
新用户注册后可享受 14天免费试用期（Professional Plan 功能完整体验）。
New users are entitled to a 14-day free trial with full Professional Plan features.
- 试用期内不扣费，但需绑定有效支付方式No charge during trial, but a valid payment method must be on file
- 试用期满后自动转为付费订阅，如不希望续费须在到期前24小时取消Automatically converts to paid subscription at trial end; cancel at least 24 hours before expiry to avoid charge
- 每个账号仅限享受一次免费试用One free trial per account only
自动扣费提醒Auto-Charge Notice
试用期结束前72小时，我们将发送提醒邮件至您的注册邮箱。请确保邮箱地址有效。
We will send a reminder email 72 hours before your trial ends. Please ensure your registered email address is valid.
第三条Article 3
自动续费Automatic Renewal
- 订阅将在每个计费周期（月付：每30天；年付：每365天）自动续期Subscription auto-renews each billing cycle (monthly: every 30 days; annual: every 365 days)
- 续费金额将在到期日自动从绑定支付方式中扣除Renewal amount is automatically charged to your payment method on the renewal date
- 您可随时在账号设置中关闭自动续费You may disable auto-renewal at any time in account settings
- 关闭自动续费后，当前周期结束即停止服务Service continues until end of current period after auto-renewal is disabled
- 自动续费扣款前5个工作日将发送邮件提醒Reminder email sent 5 business days before each renewal charge
支付失败处理Payment Failure Procedures
- 支付失败后立即发送提醒邮件至注册邮箱Reminder email sent immediately upon payment failure
- 在7天内自动重试3次(第1、3、7天)Auto-retry 3 times over 7 days (days 1, 3, 7)
- 第7天仍未成功的,账号暂停(非删除),用户可更新支付方式后恢复If still unsuccessful on day 7, account suspended (not deleted); user may update payment method to resume
- 暂停期间30天未尝试恢复的,账号终止并按隐私政策处理数据If no recovery attempted within 30 days of suspension, account terminated and data handled per Privacy Policy
- 暂停期间仍可申请数据导出Data export available during suspension period
第四条Article 4
支付方式Payment Methods
我们通过 Stripe（PCI DSS Level 1 认证）处理所有支付，支持 Visa、Mastercard、American Express 及银行转账（企业版）。
All payments are processed by Stripe (PCI DSS Level 1 certified). We accept Visa, Mastercard, American Express and bank transfer (Enterprise).
MiningClawd 不存储您的完整支付卡信息，仅保留卡号后4位用于显示。
MiningClawd does not store your full card details; only the last 4 digits are retained for display purposes.
第五条Article 5
价格变更Price Changes
- 价格变更提前30天通过注册邮箱书面通知Price changes will be notified in writing via registered email 30 days in advance
- 仅从下一个计费周期起生效，不影响当前周期Effective from the next billing cycle only
- 如不接受新价格，可在生效前取消订阅，不收额外费用You may cancel before the new price takes effect at no extra cost
第六条Article 6
退款政策Refund Policy
ACL 强制性消费者保证ACL Mandatory Consumer Guarantee
根据澳大利亚消费者法，如服务存在重大问题（非消费者原因），您有权要求退款。以下退款政策不影响您的 ACL 法定权利。
Under Australian Consumer Law, you have the right to a remedy if a service has a major failure (not caused by you). The following policy does not limit your ACL statutory rights.
| 情形Scenario | 退款规则Refund Rule |
|---|---|
试用期内取消（付费前） Cancelled within trial (before charge) | 不收费，无需退款 No charge, no refund required |
付款后7天内首次订阅取消 First subscription cancelled within 7 days of payment | 全额退款（自愿退款期） Full refund (voluntary refund period) |
付款7天后取消 Cancelled after 7 days | 不退款；服务继续至当前周期结束 No refund; service continues to end of current period |
年付中途取消 Annual plan mid-term cancellation | 不退剩余月份费用 No refund for remaining months |
平台连续停机>24小时 Platform outage > 24 hours | 按故障时长比例退款 Pro-rata refund for outage duration |
因我方原因终止账号 Account terminated by us | 按剩余周期比例退款 Pro-rata refund for remaining period |
退款申请请发送至 info@lynaimining.com，我们将在5个工作日内处理。
Refund requests should be sent to info@lynaimining.com. We will process within 5 business days.
ACL重大故障定义ACL Major Failure Definition
服务积分与退款触发条件：(a)平台每月连续不可用超过24小时;(b)核心功能(报告下载、AI Agent、数据库访问)每季度累计不可用超过72小时;(c)数据丢失影响超过用户10%的已下载报告;(d)安全漏洞导致用户个人数据泄露。补救措施:(1)受影响期间的按比例退款;(2)每24小时停机享受1天免费服务积分;(3)数据泄露情况下的额外3个月免费服务。索赔需在事件发生后15天内将证据发送至info@lynaimining.com。
Service Credit & Refund Triggers: (a) Platform unavailable for >24 continuous hours per month; (b) Core functions (reports, AI Agents, database) non-functional >72 cumulative hours per quarter; (c) Data loss affecting >10% of user's downloaded reports; (d) Security breach resulting in personal data exposure. Remedies: (1) Pro-rata refund for impacted period; (2) 1 day free service credit per 24 hours of downtime; (3) Additional 3 months free service for data breaches. Claims must be submitted with evidence to info@lynaimining.com within 15 days of the incident.
第七条Article 7
税务Taxation
所有展示价格对澳大利亚订阅用户已包含10%的澳大利亚商品及服务税（GST）。非澳大利亚订阅用户可能按照适用税法收取不含GST的价格。您的发票将反映适用于您所在地区的GST处理方式。每次扣款后将向注册邮箱发送含税务明细的正式税务发票。
Prices shown are inclusive of 10% Australian GST for Australian subscribers. Non-Australian subscribers may be charged GST-exclusive prices in accordance with applicable tax law. Your invoice will reflect the applicable GST treatment for your location. A formal tax invoice will be emailed after each charge.